Back to homepage

CONTACT | SITEMAP | FRANÇAIS

COMPANY SERVICES RESOURCES PARTNERS
HOME
CONSULTATION AND
PLANNING
IT NETWORKS
COMPUTER EQUIPMENT
DATA SHARING

 

 

 

 

 

Support and troubleshooting

No computer system is totally trouble-free! What do you do if your system is down on Monday morning? With National Ressources Techniques' support service you are covered. All that is needed is a simple phone call and you are on your way to taking care of the problem and control of your system.

Free troubleshooting hotline

The moment something goes wrong with your system, phone and explain the nature of the problem to us. A consultant will attempt to solve the problem with you right then and there. If it cannot be solved in 10 minutes or less, one of our technicians will be sent out to your office to take care of it.

On-site troubleshooting service

If the problem is too complicated to be solved over the phone, a technician will come to your office to assess the situation in greater detail and get your system up and running again. There are two different options, depending on how urgent the problem is.

As of today give your network administrator the necessary support, hook him up with the specialists at National Ressources Techniques.

EMERGENCY SERVICE CALL

Does the situation call for fast action? Make an emergency service call to us and within two hours one of our technicians will get back to you to find out what is wrong and arrange to come to you.
  


SERVICE CALL OF SECONDARY IMPORTANCE

If the problem only needs to be seen to in the next couple of days, opt for this less urgent call.
  

IT support

National Ressources Techniques makes your peace of mind about the reliability of your information system our business. To do that, we offer your system administrator support with the following:

  • Installation and configuration of a new operating system, user accounts, software, printer or server;
  • Implementation of data structure;
  • Purchasing of equipment compatible with existing hardware and software;
  • IT training;
  • Lifelong maintenance of hardware and software.

Is your system administrator away on vacation or for another reason? We are able to provide you with a replacement either for a few days or a longer period. When necessary we are even able to take charge of the administration of your whole information system.

The hour-bank plan we offer gives you excellent value. In addition to taking advantage of a preferential rate, you are guaranteed that the hours you do not use one year are simply transferred to the following year.

Phone: (514) 288-4020
support@nationalrt.com
vente@nationalrt.com